Fresh - Sr Program Manager (Digital) (onsite)

Are you a Program Manager with a background in digital product design and software development? Want to work with an amazing team that consistently has a high bar for top-notch creative, technical, and engineering services on innovative projects for mid-large size companies.  If so, read on!

Who we are:
Fresh Consulting is a design-led, software and hardware development company, offering end-to-end technology services to help companies innovate.  We bring together amazing UX designers, sophisticated developers, digital strategists, and top-notch engineers to help companies create fresh experiences that connect humans, systems, and machines.  We’re growing and need someone to help us continue to manage the delivery of high-quality work in a fast-paced environment. See more at freshconsulting.com

What we need:
Our Senior Program Manager will be responsible for overseeing large scale programs, accounts or series of projects across a portfolio. They may manage programs individually or oversee a program with constituent Project Managers who are responsible to the Senior PM for the execution of specific workstreams. The Senior Program Manager is accountable for ensuring Fresh delivers to our clients the agreed upon scope in a timely manner, on-budget and at the highest levels of quality. This position works closely with other leaders at Fresh to ensure that the right level of oversight and guidance are in place to support successful delivery of our engagements.

Responsibilities: 

• Oversee the management of large-scale programs, guiding other project managers and team leads to deliver success 
• Manage the complete lifecycle of a program or project ensuring it completes on-scope, on-time and on-budget
• Ensure project scope expectations, goals and objectives are clear, and internal and external stakeholders are in alignment at the outset of a project 
• Establish clear roles and responsibilities for internal and client stakeholders to ensure accountability and alignment of work tasks; address responsibility gaps as they arise
• Implement effective escalation processes to ensure high-quality delivery, address concerns, remove obstacles, and provide transparent and productive communication
• Establish clear and enforceable governance and change order processes with clients
• Define, create and manage detailed project plans and scrum cycles, promoting efficiency and team velocity, and monitoring performance via tools and proven techniques
• Establish strong relationships with clients and key stakeholders across the organization to ensure alignment, and agreement; understand and advocate for client needs
• Collaborate with team leads to determine solutions to mitigate risks and resolve issues, communicate blockers and actions needed from clients; seek broader leadership input as needed 
• Communicate executive-level summaries to internal and external leadership to gain buy-in, support and approval for critical issues
• Drive communications with our internally and externally via weekly status meetings to report on progress, key milestone reviews and ad-hoc meetings and escalations as needed
• Lead meetings with clients and internal teams, establishing and communicating clear agendas and facilitating conversations to achieve objectives and reach decisions; summarize and track action items
• Ensure delivery aligns with goals, objectives, and client expectations, equipping teams for success; seek opportunities for improvement to generate project efficiencies and increase velocity 
• Review client feedback and partner with project leads to provide clear guidance to teams for implementation
• Create and distribute weekly project status reports to document the overall health of ongoing programs and projects, including progress on budget, scope changes, risks and mitigation plans, and decisions logs
• Partner with the Business Development team and other leaders to enhance and further client relationships and overall account strategy
• Participate in pursuits creating accurate estimates for proposals, renewals, extensions, and change requests, ensuring clearly articulated scope and assumptions
• Draft SOWs and change requests and partner with BD and other leaders to ensure scope, assumptions, and terms are clearly articulated
• Manage and mentor other project managers within the context of large-scale programs
• Contribute to and advance the use of project management best practices, methodologies, and tools in collaboration with other PMs
• Maintain up-to-date and accurate resource bookings for financial forecasting

Knowledge/Skills/Abilities:

• Proven ability to successfully lead large, complex programs and project management teams that deliver solutions on schedule, within budget constraints, and scope while achieving objectives for the program
• Experience managing and interacting with creative and UX designers, technology practitioners, and software developers
• Proven understanding and application of best practices in project management
• Proven experience with waterfall, agile and hybrid methodologies, including writing user stories and acceptance criteria
• Understanding of digital product development processes, including research, UX design and software development
• Strong financial acumen with project budget and progress tracking
• Organized and resourceful with great time management skills
• Excellent written and verbal communication skills
• Outstanding interpersonal skills with the ability to motivate individuals and teams
• Strong conflict resolution skills
• Calm under pressure
• Self-motivated and proactive with demonstrated creative and critical thinking capabilities
• Track record of excellent follow through and accountability
• Experience working with a range of online project management tools or software

Education/Experience:

• 10+ years of experience as a Project or Program Manager in digital product services, with 2-3 years managing large-scale programs
• Experience in consulting services is required
• Professional certifications with education from a PMI accredited organization is nice to have, but not required; demonstrated equivalent professional experience is required
• Bachelor’s degree in a relevant field of study (Design, Computer Science, Liberal Arts) or proven experience as a Senior Program/Project manager
• Must be able to work out of our Bellevue office 3 days a week

For a Washington-State-based role, the base salary hiring range for this position is $125,000 to $160,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

At Fresh Consulting, we strive to hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.

Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.

*Fresh Consulting is a participating E-Verify company.